A human collections agent makes 80–100 calls/day. XPndAI's voice AI makes 500–1000 calls/day — in Hindi and English — at ₹3/call. It calls overdue borrowers, captures payment promises, handles objections, and escalates only the hard cases to your team.
Different call scripts for DPD 1–7, 8–30, 31–60, and 61–90. Early-stage soft reminders; stronger urgency at higher DPD. All configurable by you.
When a borrower commits to paying on a specific date, the AI logs the promise and automatically calls back if not paid — escalating the conversation.
Common objections — "I'll pay next week", "I don't have money", "I already paid" — handled with pre-approved responses. Disputes escalated to human agents.
Every call outcome — promise, broken promise, refusal, unreachable, wrong number — logged to your LMS or collections system in real time.
Hindi (primary), Hinglish, Marathi, Bengali, Tamil, and Telugu available. Language selection automated by borrower state/city.
Distressed borrowers, dispute claims, legal threats, and deceased/hospitalised cases are immediately escalated to your human team with full call context.
Fixed price · 4–6 weeks · You own all code
We design collection scripts at each DPD bucket — reviewed by your compliance team before any voice is generated. TRAI and RBI fair practice code aligned.
Agent pulls overdue cases from your LMS daily — CIBIL DPD data, borrower contact details, outstanding amount, product type. Results sync back after each call.
500+ test calls before go-live — covering language variations, refusal handling, and edge cases. You approve before production.
Daily dashboard: calls made, promises captured, broken promises, escalations. Weekly review call with XPndAI for first month.
Fixed price. No monthly fees. No per-usage billing.
Free 30-min call. We'll demo the actual Hindi collections call before you commit.