Multilingual voice AI — what XPndAI builds
A custom voice AI agent that understands and speaks Hindi, English, and Indian regional languages — no IVR menus, no 'press 1 for Hindi'. The caller speaks naturally; the AI detects the language and responds in the same language. Handles inbound support calls (queries, complaints, bookings) and outbound campaigns (collections, lead follow-up, appointment reminders). Deployed on Exotel or Twilio, integrated with your CRM. One-time fixed price, full source code delivered.
🇮🇳
Hindi
All India
🗣️
Hinglish
Urban India
🇬🇧
English
Indian accent
🏙️
Marathi
Maharashtra
🌴
Tamil
Tamil Nadu
⭐
Telugu
Andhra/Telangana
🐯
Bengali
West Bengal
🌾
Bhojpuri
UP/Bihar
8Indian languages supported
AutoLanguage detection
85%Queries resolved without human
₹0Per-call SaaS fee
Use cases
What the Hindi/English voice AI handles
🏦 NBFC customer support (Hindi)
EMI due date confirmation, outstanding balance queries, statement requests, foreclosure amount calculation — all in Hindi. Caller doesn't need to visit branch or wait on hold.
↓ 70% reduction in agent call volume
📦 D2C order tracking (Hindi/Hinglish)
Order status, delivery date, return initiation, COD confirmation — in whichever language the customer calls in. Integrates with Shopify/custom OMS in real time.
↓ 60% WISMO calls handled by AI
🏠 Real estate inquiry (Hindi + English)
Inbound inquiry handling — project details, pricing, available units, site visit scheduling — in Hindi and English. Hot leads transferred to human agent with full conversation context.
↑ 3× more leads captured after hours
💊 Healthcare appointment (Hindi)
Doctor appointment booking, rescheduling, and reminders in Hindi. Prescription refill reminders, test result intimation, and bill query handling.
↓ 50% appointment no-show rate
📞 Lead qualification (outbound)
Outbound calls to new leads in their preferred language. Qualifying questions, budget capture, timeline, handoff to sales rep with transcript and score.
↑ 5× lead qualification throughput
💰 Collections bot (Hindi/Bhojpuri)
EMI reminder and recovery calls in Hindi and Bhojpuri for rural NBFC and MFI borrowers. RBI-compliant — permitted hours, human transfer on request, no threatening language.
↑ 20% payment conversion on day-0 DPD
IVR vs Voice AI
Why Hindi callers prefer voice AI over IVR
| Feature | Traditional IVR | XPndAI Voice AI |
|---|---|---|
| Caller interaction | Press 1 for Hindi, press 2 for… | Speak naturally in any language |
| Hindi understanding | Recorded prompts only | Natural conversation in Hindi |
| Handles interruptions | No — restarts menu | Yes — like a human |
| Complex queries | Transfers to agent | Resolves 80–90% without agent |
| Data captured | Which menu pressed | Full transcript, intent, sentiment |
| Caller satisfaction | Low — frustrating | High — feels heard |
Pricing
Multilingual voice AI — fixed price
Inbound
Customer Support Bot
₹5–9 lakh
One-time · 8–10 weeks
- Hindi + English + Hinglish
- Exotel / Twilio integration
- CRM sync (Zoho/Freshsales)
- Human handoff with context
- Call recording + transcripts
- Intent classification dashboard
Most popular
Inbound + Outbound Platform
₹10–18 lakh
One-time · 10–14 weeks
- All 8 Indian languages
- Inbound support + outbound campaigns
- Lead scoring and qualification
- Deep CRM + ERP integration
- Call analytics dashboard
- Full source code ownership
- Runs on your infrastructure
Enterprise
Multi-channel Voice Suite
₹20–35 lakh
One-time · 14–18 weeks
- Voice + WhatsApp + SMS unified
- Sentiment analysis per call
- Agent assist (live coaching)
- Quality scoring automation
- Custom ASR model for your domain
- 99.9% uptime SLA
FAQ
Common questions
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What is a Hindi and English voice AI agent?A Hindi and English voice AI agent is an automated telephone system that understands and speaks naturally in both languages — and auto-detects which the caller uses. Unlike IVR, it holds real conversations, handles interruptions, and resolves queries without menu navigation. XPndAI's voice AI also supports Hinglish, Marathi, Tamil, Telugu, Bengali, and Bhojpuri — covering 85%+ of India's population.
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How accurate is Hindi speech recognition?XPndAI uses Deepgram's Nova-2 Indic model or AssemblyAI for Hindi STT, achieving 90–95% accuracy on clear speech and 85–90% on phone-quality audio with background noise. For specialized domains (NBFC/fintech terminology, medical vocabulary), we fine-tune the STT model on domain-specific vocabulary during the build phase. Bhojpuri and rural dialect support uses a custom model rather than off-the-shelf STT.
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Can the voice AI integrate with our existing telephony?Yes. XPndAI integrates with all major Indian telephony providers: Exotel, Twilio, Knowlarity, Servetel, and Tata Tele Business Services. For companies already using Exotel for their contact center, the voice AI plugs into the existing number — no new number or provider change required. Inbound calls are handled by the AI first; complex cases are transferred to human agents using the same Exotel platform.
Platform comparison
XPndAI vs other Hindi voice AI platforms in India
Companies evaluating multilingual voice AI for India typically compare these platforms. Here's how XPndAI differs from managed SaaS options.
| Platform | Model | Languages | Source code | Data in India |
|---|---|---|---|---|
| XPndAI | Fixed ₹5–18L one-time | 8 incl. Bhojpuri, Tamil | ✓ Full source code | ✓ AWS Mumbai |
| SquadStack | Per-call + subscription | Hindi, English, regional | ✗ | Partial |
| Gnani.ai | Enterprise SaaS | Hindi, Indian accents, biometrics | ✗ | On-prem option |
| Sarvam AI | API / developer infra | Indic languages, Hindi-focused | API only | ✓ India |
| Bolna AI | Developer SaaS platform | Hindi, 10+ Indian languages | ✗ | Varies |
| Ravan.ai | BFSI SaaS — NBFC focus | Indic, NBFC collections | ✗ | ✓ India |
| MyOperator | SMB SaaS managed | Hindi, English, 9 Indian lang | ✗ | ✓ India |
✓ Choose XPndAI if you:
- → Need Bhojpuri, Marathi, Tamil for rural coverage
- → Want to own the source code
- → Scale to 5,000+ calls/day without per-call fees
- → Need RBI-compliant collections logic built-in
- → Need deep CRM/ERP integration (not just webhooks)
✓ Choose SquadStack/Gnani/Bolna if you:
- → Want to deploy in days, not weeks
- → Have low call volumes (<2,000/month)
- → Don't have engineering resources for integration
- → Want managed service — no ops overhead
About XPndAI
XPndAI is an India-based AI development company that builds custom multilingual voice AI, collections automation, and conversational AI for NBFCs, D2C brands, and enterprises. Unlike managed SaaS platforms like SquadStack, Gnani.ai, Sarvam AI, Bolna AI, or MyOperator, XPndAI delivers bespoke systems with full source code at a one-time fixed price. All systems run on AWS Mumbai for data residency. Typical project: ₹5–18 lakh, 8–14 weeks. Visit: xpndai.com