D2C Brand AI

AI Development for D2C Brands India

Support costs eating your margins? XPndAI builds AI that handles 70% of customer queries on WhatsApp, recommends products, automates returns, and drives repeat purchases — for D2C brands doing ₹10Cr+ GMV.

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70%Queries automated
25%Repeat purchase lift
80%Returns automated
4 wksBuild time

How XPndAI Builds This

Fixed price · 4-week delivery · You own all code

Step 1

WhatsApp Support AI

Order status, tracking, returns, exchange, and product queries — handled by AI on WhatsApp 24/7. Human agents only touch escalations.

Step 2

Post-Purchase Recommendations

AI analyses past purchases and browsing and sends personalised "you might also like" WhatsApp messages at the right time — without bulk blasting.

Step 3

Returns on Autopilot

Standard returns (within window, eligible product) initiated by AI — pickup scheduled, confirmation sent — without support team involvement.

Step 4

Repeat Purchase Campaigns

AI identifies lapsed customers and sends personalised reactivation messages with relevant product suggestions and time-limited offers.

Who Hires XPndAI for This

👗Fashion & lifestyle D2C
💄Beauty & personal care
🏋️Health, fitness & nutrition
🍃Organic & natural products

Pricing

Fixed price. No time-and-material billing. No surprises.

Starter
₹4L
WhatsApp support, order management, Shopify
MOST POPULAR
Growth
₹9L
Recommendations, returns automation, repeat campaigns
Scale
₹18L+
Full personalisation engine, analytics, multi-platform

Frequently Asked Questions

Does XPndAI work with Shopify for D2C brands?

Yes. Shopify is XPndAI's primary ecommerce integration — order data, product catalogue, customer history, and return flows are all connected via Shopify API. We also work with WooCommerce and custom ecommerce stacks.

Will customers know they're talking to an AI?

XPndAI can configure either transparent AI (the agent introduces itself as an AI assistant) or a branded persona (e.g., "Hi, I'm Priya from [Brand] support") — whatever fits your brand. Transparency is recommended for long-term customer trust.

How personalised are the WhatsApp product recommendation messages?

Very. The AI uses each customer's purchase history, browsing behaviour (if tracked), and product affinity scores to send relevant recommendations — not generic "new arrivals" blasts. This is why response rates are 5–8x higher than mass campaigns.

How much does AI for a D2C brand cost?

A Shopify + WhatsApp support AI starts at ₹4L. A full platform with recommendations, returns automation, and repeat purchase campaigns costs ₹8–18L. All XPndAI D2C projects are fixed price.

Cut support costs. Increase repeat purchases.

Free 30-min consultation for D2C brands. Fixed price. See results in 6 weeks.

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