Ecommerce Support AI

AI Customer Support Agent for Ecommerce India

70% of your support tickets are "Where is my order?" and "I want to return this." XPndAI builds an AI agent that handles both — on WhatsApp and chat — without a single human agent involved.

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70%Tickets automated
< 1 minResponse time
24/7Support coverage
4 wksBuild time

How XPndAI Builds This

Fixed price · 4-week delivery · You own all code

Step 1

Connect Your OMS

We integrate with your order management system (Shopify, WooCommerce, custom OMS) to give the AI real-time access to order status, tracking, and return eligibility.

Step 2

AI Handles Tier-1 Queries

Order status, expected delivery, return initiation, refund status, exchange requests, and product availability — all resolved automatically by the AI without human intervention.

Step 3

WhatsApp + Chat

The agent works on WhatsApp Business, your website chat, and Shopify inbox — meeting customers where they are.

Step 4

Escalates Edge Cases

Damaged products, fraud claims, and payment disputes are escalated to your human support team with full conversation context — no re-explaining required.

Who Hires XPndAI for This

🛒D2C brands (₹10Cr+ GMV)
📦Marketplace sellers
👗Fashion / lifestyle brands
💊Health & wellness ecommerce

Pricing

Fixed price. No time-and-material billing. No surprises.

Starter
₹4L
WhatsApp bot, order status, returns, Shopify
MOST POPULAR
Standard
₹8L
Multi-platform, OMS sync, escalation routing
Enterprise
₹15L+
Custom flows, product recommendation, sentiment analysis

Frequently Asked Questions

Does the AI integrate with Shopify?

Yes. XPndAI integrates directly with Shopify API — order status, fulfillment, return initiation, and refund status are all real-time. We also support WooCommerce, Unicommerce, Increff, and custom OMS platforms.

Can the AI handle return requests without human review?

For standard returns (within return window, product eligible, no damage claim), yes — the AI initiates the return, schedules pickup, and sends confirmation, all automatically. Non-standard returns are flagged for human review.

Does the AI work on WhatsApp Business?

Yes. XPndAI uses the official WhatsApp Business API — no unofficial tools. The AI responds within seconds to customer WhatsApp messages, handles full conversations, and sends order updates proactively.

How long does it take to deploy for an ecommerce brand?

A Shopify + WhatsApp bot handling orders, returns, and refunds takes 3–4 weeks. A full multi-platform support agent with OMS integration takes 5–6 weeks.

Stop paying agents to answer "where is my order?"

Free demo. Fixed price. Your support costs drop from Day 1.

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