AI writes natural Hebrew — not translated English. Understands conversational Hebrew, Heblish (Hebrew-English mix), slang terms, and Israeli colloquialisms. Responds in the customer's language: if they write Hebrew, the AI responds in Hebrew; English → English.
AI phone agent that speaks and understands Hebrew. Natural Hebrew text-to-speech (not robotic). Hebrew speech recognition that handles Israeli accents. Handles inbound calls for order status, delivery queries, and basic support in Hebrew or English.
AI queries Priority Software in real-time: order status (ORDERS), delivery status, invoice details, account balance. Customer asks "מה קורה עם ההזמנה שלי?" — AI pulls the actual Priority data and responds within seconds.
Deploy the AI on your WhatsApp Business number — the channel Israeli customers prefer. AI handles incoming messages 24/7, responds in Hebrew or English, and escalates complex issues to a human agent with full conversation context.
When the AI cannot resolve a query (complex complaint, refund above threshold, billing dispute), it hands off to a human agent with full conversation history, customer data from Priority, and a suggested resolution — so the human picks up in context, not cold.
Every time a human agent resolves an issue the AI couldn't handle, the resolution is used to improve the AI. Resolution rate increases over time — typically from 50% at launch to 75%+ by month 3 as the AI learns from real customer conversations.
Fixed price in USD. 60% less than local Israeli IT firms. Source code ownership.
Channel (WhatsApp, website, voice), monthly ticket volume, ERP (Priority, SAP), and main query types. We'll design the Hebrew AI agent and send a fixed-price proposal.