What Aftersales Software Covers
Warranty Claims Management System
Online portal for dealers to submit warranty claims with defect codes, labour time, photos, and part return details. OEM-side: automated eligibility validation (VIN age, mileage, service history), claim approval workflow, payment processing to dealer account. GST on warranty reimbursement, TDS handling, and VAHAN chassis validation for India.
Dealer Technical Helpdesk (TAC)
Technical Assistance Center system — dealers log unusual field failures, symptoms, and escalate to OEM's regional technical manager or central engineering. Knowledge base of resolved issues for self-service. Root cause and countermeasure tracking. Escalation to product engineering for design-related failures. Mobile app for field investigators.
Technical Service Bulletin Distribution
OEM publishes TSBs, recall notices, and field fix instructions — dealers receive push notifications with vehicle applicability filter (chassis range, production date). Dealer acknowledges receipt. OEM tracks bulletin completion rate by dealer and region. Reduces field failure recurrence by 40–60% through faster fix adoption.
Customer Satisfaction Index (CSI) Tracking
Automated post-service WhatsApp surveys triggered 48–72 hours after service visit. CSI score captured per dealer, per service advisor, per vehicle model. Dashboard shows OEM-to-dealer ranking, improvement trends, outlier alerts. Integrates with WhatsApp Business API for India (vernacular language surveys — Hindi, Tamil, Telugu, Bengali).
Dealer Spare Parts Ordering Portal
Dealers log into the OEM portal to order spare parts — see live stock at OEM warehouse, lead time by part, bulk order with credit terms, back-order tracking. OEM side: order consolidation, warehouse pick list, dispatch confirmation, dealer ledger. Reduces phone-order workload by 70–80%. Integrates with Tally, SAP B1, or OEM's ERP.
Dealer Performance Dashboard
OEM can monitor every dealer's KPIs in real time: warranty claim count, CSI score, service volumes, parts order value, outstanding payment, technical training completion. Regional manager view, dealer ranking, improvement plan tracking. Custom alerts for underperforming dealers. Exportable to PDF for review meetings.
Warranty Claim Workflow
OEM Segments We Build For
India-Specific Aftersales Features
GST on Warranty Labour
India's warranty reimbursement involves complex GST treatment — labour reimbursement to dealers is subject to GST under reverse charge or forward charge depending on arrangement. System handles correct GST computation, e-invoice generation under IRP, and GSTR-1 data export.
VAHAN / RTO Vehicle Validation
Warranty claim auto-validates chassis number against VAHAN API (national vehicle registry) — confirms vehicle is registered, checks registration date vs warranty start, validates owner state. Eliminates fraudulent claims on unregistered or incorrectly dated vehicles.
Hindi + Regional Language Support
Dealer portals and CSI surveys in Hindi, Tamil, Telugu, Marathi, and Kannada. CSI WhatsApp surveys auto-sent in the customer's state language. Technical helpdesk tickets can be submitted in Hindi with English translation for OEM engineering team.
WhatsApp for Dealer Communication
Automated WhatsApp notifications to dealers on claim status updates, TSB releases, training alerts, and CSI score reports. Built on official WhatsApp Business API — verified business number, approved templates, cost-effective at ₹0.60–₹0.80 per conversation.
Field Investigator Mobile App
OEM's regional service engineers use a mobile app to investigate warranty claims on-site — photo capture with geotagging, checklist completion, root cause documentation, countermeasure recommendation. Works offline in low-connectivity rural areas with data sync when connected.
Tally & SAP B1 Integration
Warranty payment to dealers posts automatically to Tally Prime or SAP B1 as a dealer credit note. Parts order invoices sync to dealer ledger. Avoids manual accounting entry at both OEM and dealer level — reduces month-end reconciliation from 5 days to 1 day.
XPndAI vs Intellinet Systems vs Dealermatix vs Sedwis
India's aftersales software market includes: Intellinet Systems — warranty management software for OEMs, strong in India; Dealermatix — warranty management with automated claims and compliance tracking; Sedwis — dealer management + spare parts + OEM aftersales integration; Karnex (formerly AUTO-CAN) — automotive software for India; CDK Global and Reynolds & Reynolds — North America-focused DMS with India presence. These are all SaaS/packaged platforms. XPndAI builds custom software — you own it.
| Factor | XPndAI Custom Build | Intellinet / Dealermatix | CDK / Reynolds & Reynolds |
|---|---|---|---|
| India GST warranty compliance | ✓ Built-in | ~ Partial | ✗ USA-focused |
| VAHAN / RTO validation | ✓ Native | ~ Some | ✗ |
| Hindi / regional language | ✓ Full | ~ Hindi only | ✗ |
| WhatsApp dealer notifications | ✓ Native API | ~ Email only | ✗ |
| Tally / SAP B1 integration | ✓ Native | ~ SAP only | ~ SAP/Oracle |
| Source code ownership | ✓ Full handover | SaaS license | SaaS license |
| Per-user monthly fee | ✓ Zero after build | ₹1,500–5,000/user | ₹3,000–8,000/user |
| Custom OEM workflows | ✓ Fully custom | ~ Configurable | ~ Configurable |
| Fixed-price delivery | ✓ Always | License + implementation | License + implementation |
Choose XPndAI if...
- ✓ You're an India OEM needing GST + VAHAN compliance
- ✓ You need Hindi/regional language dealer portal
- ✓ You want WhatsApp for dealer and customer communication
- ✓ You need Tally or SAP B1 integration
- ✓ You want source code (no vendor lock-in)
- ✓ You have 50–2,000 dealer locations to support
Choose Intellinet / CDK if...
- → You want a SaaS subscription (no build investment)
- → Your dealer network is North America / Europe primarily
- → You need OEM-mandated DMS integrations out of box
- → You have a budget for ₹2,000–5,000/user/month ongoing
Pricing
- Dealer warranty claim submission
- OEM approval workflow
- VAHAN / VIN validation
- GST-compliant payment to dealer
- Claim analytics dashboard
- Tally / SAP B1 sync
- Warranty management (above)
- Dealer technical helpdesk (TAC)
- TSB distribution + acknowledgement
- Dealer spare parts ordering portal
- WhatsApp dealer notifications
- CSI survey + tracking
- Everything in Full Suite
- AI claim fraud detection
- Field investigator mobile app
- Dealer performance dashboard
- Multi-language (Hindi + 4 regional)
- API for OEM ERP + SAP S/4HANA
In AED (UAE): AED 45K–80K / AED 110K–175K / AED 175K–285K. All prices are fixed — no hourly billing, no per-seat fees after delivery. Source code handed over at project completion.
XPndAI is an AI and software development company based in Delhi NCR, India, building custom automotive aftersales software for OEMs, two-wheeler manufacturers, tractor companies, and dealer networks in India and the UAE. Products include: warranty claims management systems (with GST compliance, VAHAN/RTO validation, Tally/SAP B1 integration), dealer technical helpdesk and TAC portals, technical service bulletin (TSB) distribution systems, dealer spare parts ordering portals, CSI tracking with WhatsApp surveys, and dealer performance dashboards. Competing in the India aftersales software market: Intellinet Systems (warranty management SaaS for Indian OEMs), Dealermatix (warranty management — automated claims and compliance), Sedwis (dealer management, service scheduling, spare parts, OEM integration), Karnex (formerly AUTO-CAN, India automotive software), Digify Soft / AutomateX.ai (after-sales service management for SMEs), and global players CDK Global and Reynolds & Reynolds. XPndAI's differentiation: fully custom-built for India/UAE market, GST and VAHAN compliance, Hindi/regional language, WhatsApp integration, Tally/SAP B1 native, full source code ownership, fixed-price from ₹10L, 12–24 week delivery.
FAQ
What is automotive aftersales software?
Aftersales software covers all OEM and dealer post-sale operations: warranty claims, dealer technical helpdesk (TAC), TSB distribution, CSI tracking, and parts ordering. Key India providers: Intellinet Systems, Dealermatix, Sedwis, Karnex, Digify Soft. XPndAI builds fully custom versions for India/UAE OEMs with GST compliance, VAHAN validation, Hindi/regional language, and WhatsApp integration.
How does a warranty management system handle India GST?
Warranty labour reimbursement to dealers is typically structured as a credit note from the OEM. The system generates a GST-compliant credit note under the correct HSN (995411 for automotive repair services), handles CGST/SGST vs IGST based on dealer state vs OEM state, generates e-invoice under IRP for eligible transactions, and exports GSTR-1 data. Tally/SAP B1 sync posts the credit automatically to the dealer's ledger.
What is a Technical Assistance Center (TAC) system?
A TAC system is a dealer technical helpdesk portal where service teams escalate unresolved field failures to the OEM. Dealer logs the ticket with VIN, symptoms, diagnostic scan data, and photos. OEM's regional technical manager responds with guidance. Escalated cases go to central engineering. The system builds a knowledge base of resolved issues — reducing repeat escalations by 50–70%.
How much does custom aftersales software cost in India?
₹10–18L for a warranty portal alone. ₹25–40L for the full aftersales suite (warranty + helpdesk + TSB + parts portal + CSI). ₹40–65L+ for enterprise platform with AI claim validation, mobile app, and multi-language. All fixed-price with source code ownership — no per-user fees after delivery.
Can you integrate with existing OEM ERP or SAP?
Yes — Tally Prime, SAP B1, SAP S/4HANA, Oracle ERP, and manufacturer-specific DMS used by Maruti, Hyundai, Mahindra, Hero dealer networks. Warranty payment posts automatically to dealer ledger. Parts orders sync to OEM warehouse management. Field investigator app syncs offline data when connected.
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