XPndAI builds AI systems that automate call center operations — inbound voice AI, outbound AI calling agents, real-time agent assist, and quality monitoring for contact centers.
Fully automated inbound AI agents handling tier-1 queries — account queries, order status, FAQs, and simple transactions without human involvement.
AI agents for outbound campaigns — EMI reminders, survey calls, appointment confirmations, and lead qualification at enterprise scale.
AI overlay on live calls that listens in real-time, surfaces relevant knowledge base articles, suggests responses, and flags compliance risks for agents.
Automatic call transcription, sentiment analysis, topic extraction, and call scoring across 100% of calls — not just sampled recordings.
AI-powered QA that flags script deviations, compliance violations, and negative sentiment across all calls — replacing manual QA sampling.
Replace legacy IVR trees with conversational AI routing — callers state their intent naturally and are routed to the optimal agent or self-service flow.
An NBFC deployed our AI call center system to handle outbound EMI reminders and inbound payment queries. AI voice agents handle the full DPD 1-30 calling queue autonomously, escalating unresolved cases to human collectors — dramatically improving collection efficiency and reducing agent headcount requirement.
An insurance company deployed our real-time agent assist on 200 agent desks. The AI listens to live calls, surfaces relevant policy information and claim procedures instantly, and flags compliance deviations — improving first-call resolution rates and reducing average handle time across their contact center.
Talk directly to our lead engineers. We audit your requirements, propose the exact architecture, and give you a transparent roadmap — all in one call.