Your support AI agent handles hundreds of customer questions daily. When it gives the wrong refund policy, hallucinates a product feature, or escalates to the wrong team — customers churn. We test what matters before they do.
We run 100 support scenarios against your AI agent — policy accuracy, escalation precision, hallucination rate, CRM logging, and tone evaluation. Full report in 48 hours.
Return policies, SLAs, and T&Cs — one wrong answer creates a chargeback or a social media complaint.
AI hallucinating product capabilities destroys trust and creates unsatisfied customers.
Too-early escalation wastes agent time. Too-late escalation creates churn.
Robotic or dismissive responses to frustrated customers accelerate churn.
Agent actions in the backend are as important as the conversation quality.
What % of support queries does your AI fully resolve without human handoff?
Free 100-conversation audit. Policy accuracy, escalation, hallucination rate. 48-hour report.
Free Support AI Reliability Audit